Manager, Operations

Job Locations US-NC-Sanford
Location : Name Sanford
Functional Group
Monday - Friday 8:00AM to 5:00PM


Americold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools, and retail outlets such as grocery stores. We're proud to provide an essential link in the food industry supply chain and to help put food on tables around the world.
Based in Atlanta, Georgia, Americold owns and operates temperature-controlled warehouses around the world. We have over 16,000 associates and offer a wide variety of career opportunities - from warehouse forklift operators and supervisors to accounting, administration, business development, customer support, engineering, transportation, and technology solutions positions.


Under the direction of a site or multi-site General Manager, the Operations Manager is responsible for employee management and supporting the direction, coordination, and evaluation of product movement and customer service. 


Essential Functions:

  • Ensure budgeted revenues, expenses, and targets are met
  • Ensure sales and business development initiatives are met
  • Carry out management responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problems
  • Monitor, document and improve the procedures and KPI’s related to all aspects of product handling and customer service
  • Work with General Manager to develop annual facility budgets
  • Perform regular inspections of work areas to ensure compliance with food safety and occupational safety laws and guidelines are followed
  • Set and achieve housekeeping standards that are a model of orderliness and cleanliness and meet standards and procedures for maintenance related functions
  • Model best safety practices in the industry to ensure a safe and compliant workplace; Identify any safety concerns as well as cost saving opportunities
  • Set and meet claims targets and ensure the security of the facility or facilities
  • Build positive relationships with customers
  • Submit various required and defined reports on a timely basis
  • Maintain operational procedures for verification of incoming and outgoing shipments, handling, and disposition of merchandise, and keeping of warehouse inventory
  • Meet quality control standards for perishables
  • Coordinates activities of distribution warehouse with activities of sales, record control, and purchasing departments to ensure availability of merchandise
  • Directs reclamation of damaged merchandise
  • Assign projects within scope of responsibility
  • Recruit, hire, train, appraise, and coach supervisor-level team members
  • Monitor progress towards department goals and provide reports
  • Review orders or schedules to ascertain product data
  • Ensure compliance with employment laws, all company policies, as well as all Federal, State and Local OSHA regulations
  • Prepare operational schedules and coordinate activities. Establish priorities and sequences for products
  • Conduct quarterly safety training
  • Support the Company Performance Management Program (PMP)
  • Inspect machines and equipment, review operating reports and resolve operational / maintenance issues
  • Develop and/or revise standard operational and working practices
  • Observe workers to ensure compliance
  • Ensure compliance with all transportation and safety regulations
  • Manage the site sanitation program
  • Report on-the-job injuries and accidents; Facilitate modified duty assignments
  • Other duties as requested


Knowledge, Skills and Abilities:

  • Ability to manage supervisors and employees
  • Ability to work in fast-paced, deadline-oriented environment
  • Ability to effectively reason, negotiate, instruct, persuade, or speak with others
  • Ability to pay close attention to detail and solve complex problems
  • Strong interpersonal skills and judgment in communicating with staff beyond giving and receiving instructions
  • Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development
  • Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth
  • Must have strong relationship building skills, be able to provide and model leadership behaviors including the ability to defuse conflict
  • Ability to perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others
  • Excellent written and oral communication skills
  • Proven ability to juggle multiple tasks simultaneously
  • Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals
  • Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines


Tools and Technology Required:

  • Proficient in Microsoft Office, including Word and Excel
  • Proficient with WMS and RF


Educational Requirements

  • 5 years supervisory experience
  • High School Diploma or equivalent required; Associate's Degree (A.A.) preferred


Physical Requirements:

  • Requires the ability to sit for long periods of time, with frequent interruptions
  • Requires several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads
  • Requires manual dexterity with normal hand and finger movements for typical office work
  • Talking, hearing, and seeing are important elements of completing assigned tasks
  • Occasionally lifts, carries, positions, or moves objects weighing up to 50 pounds
  • Working environment is usually in a frozen food and office setting, with occasional need to leave the premises
  • Occasionally works overtime, evenings, or weekends in order to complete work or to attend meetings
  • Travel may be required

Americold is an Equal Opportunity/Affirmative Action Employer  EOE/AA M/F/D/V DFW


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